Consider this: When it comes to retaining and recruiting clients, connection is important. And so is great customer service. For instance, “[a]n overwhelming 95% of respondents cite customer service as important in their choice of and loyalty to a brand,” according to the 2019 State of Global Customer Service Report from Microsoft Dynamics 365. “And 61% of our respondents have switched brands due to poor customer service,” the report notes, with nearly half having done so in the past 12 months. 

As you likely know, customers and clients want to feel that they’re being attended to in a timely and professional manner. But when it comes to spending time answering the phone, scheduling, or returning calls, your valuable time as a business owner or manager may be better spent elsewhere, such as on strategy or project execution. Plus, you don’t necessarily want to pay staff to focus on these kinds of administrative duties when you have a limited budget or other project needs. 

But, if you choose to hire a call center or virtual receptionist service like Adapt for these duties and more, you can create a win-win situation that serves both your clients and your business. 

With our external call center and receptionist staff, your current clients, and would-be clients, can speak to a knowledgeable contact for your business in real time. No need to leave voicemail messages or play phone tag, and no need for long lag times between emails. In turn, our virtual receptionist staff can resolve basic problems, help organize intake, and allow you to focus on maintaining relationships with your clients, leaving you able to focus on timely deliverables or other business-sustaining projects. 

As you likely know from your own life—say when you order an online product or need to call your internet provider—people like talking to people rather than automated systems. And, talking to people in real time allows us to hear the warmth in their voices, and really get a sense of their care and concern, which sets the stage for building better business relationships.

Here, at Adapt, we value your clients as our own, and we take pride in the professional abilities of our friendly receptionist and call center staff to serve you and your customers. Learn more about our services here, and feel free to contact us here with any questions or to receive a quote. 

We look forward to talking to you—live and in real time.