Wondering if outsourcing your customer service calls or functions is right for you? It certainly can make your day-to-day life easier, and save you time and money, whether you’re running a sole proprietorship, small business, or larger business enterprise. 

"Hiring external staff also can mean more money for your business by increasing your productivity, saving you money on payroll costs, and more. "

Here at Adapt, we pride ourselves on training our receptionist and call center staff to the highest standards, including Gold Star Customer Service, HIPPA, and Happy+. And our skilled staff members are able to answer calls during business hours and even 24 hours a day, as well as attend to emails. We then resolve routine queries in real time while escalating predetermined issues for your approval. This simplified process brings a range of benefits to you as a business owner or manager. 

For one, outsourcing your customer service can mean less stress for you when it comes to your business. When we take these tasks off your plate—picking up the phone during high-intensity periods, doing client intake, managing emails, and more—your energy and time can be spent on other important projects. 

Hiring external staff also can mean more money for your business by increasing your productivity, saving you money on payroll costs, and more. 

To determine if a virtual call center or receptionist could be right for you, consider these questions. 

• Would your time be better served on other business-critical needs?
• Do you find that your productivity or stress level is affected when you multitask?
• Are you currently able to provide the highest levels of service to resolve customer queries in a timely manner, and to inspire customer loyalty?
• Could you use additional help for customer service tasks, calendar management, client follow-up, and more? 
• If you currently have call center staff, would you be interested in lowering your payroll costs or reducing your time managing staff?
• Are you interested in reducing expenses for office space or reducing your environmental footprint? 

If you’ve answered yes to any of these questions, our professional and highly trained staff can help. Feel free to schedule a free consultation for more information and learn more about us here. We look forward to being in touch!