Welcome to Alliant Global Strategies DBA Adapt Business Solutions! Please read these Terms of Use and our Privacy Policy (collectively the “Terms”) carefully, as you agree that you consent to these Terms by your use of this website or Adapt Business Solutions services, as described further below.

1.    ACCEPTANCE OF THE TERMS

The Terms are entered into by and between you (referred to herein as “you” and/or, if you have subscribed to Adapt Business Solutions, as “Subscriber”) and Alliant Global Strategies DBA Adapt Business Solutions. (“Adapt Business Solutions,” “we,” “our,” or “us”), and they govern your access to and use of the Adapt Business Solutions website and/or Adapt Business Solutions software (collectively the “Platform”) and Adapt Business Solutions Services, as defined below, whether as a guest or subscriber.

Please read the Terms carefully before you start to use the Platform or Services. By using the Platform or signing up to start a free trial of our Services, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms of Use or the Privacy Policy, do not access or use the Platform or any Adapt Business Solutions Services, but please get in touch with us so we can try to help.

2.    TERM

This agreement remains in full force and effect while you use the Platform. All provisions of the Terms shall survive termination by either party, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

3.    ELIGIBILITY

The Platform and Services are intended only for access and use by individuals at least eighteen (18) years old. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the Platform and Services.

4.    SERVICES

Adapt Business Solutions provides virtual receptionist services to its subscribers, including receptionist telephone answering; filtering marketing, spam, or other unwanted calls; caller greetings; inbound messages; voicemail services; text to mobile devices; message notifications through text and/or email; outbound calls for appointment booking and confirmation and caller feedback; and other services that may be introduced from time to time. Collectively, the services described in this paragraph and all others provided by Adapt Business Solutions now or in the future, whether through a web portal, SMS, email, mobile application, or other interface, are called the “Services” in these Terms.

These Terms and the Services provided do not create a joint venture, partnership, or employer-employee relationship between you and Adapt Business Solutions.

5.    SERVICE PLANS, AND PAYMENT

5.1 Service Plans

Adapt Business Solutions offers Service Plans and rates on a month-to-month subscription basis, the details of which can be found at https://www.adaptbs.com/our-services5a48cfb5

You may at any time elect to change your Service Plan by contacting Adapt Business Solutions at info@adaptbs.com. Changes will take effect on the next monthly payment date. Overage charges will apply, if any, until the new Service Plan takes effect.

5.2 Service Payments

Your Service Plan begins on the date of your first payment for your selected Services Plan (“Subscription Date”). By subscribing to the Services, you agree to pay all fees for your selected Service Plan, plus any overage charges incurred. 

The monthly rate is charged on the Subscription Date and will be automatically charged each month on the anniversary date of your Subscription Date using the payment method provided at the time of subscription until you terminate your subscription.

In the event that you exceed the number of Receptionist Calls during a calendar month of the Services, you will be charged overage charges as described in the table above. Overage charges will be charged on the last business day of each month or, if your Service Plan is terminated, are required to be paid within 10 days of the termination date of your Service Plan. You authorize Adapt Business Solutions to charge the payment method on file for any overage charges incurred.

Adapt Business Solutions reserves the right to terminate your subscription immediately and stop providing the Services to you at any time if timely payment is not made. If an automatic payment cannot be made, Adapt Business Solutions will request another payment method. If payment is not made within five (5) business days, we will stop providing all Services to you, but as a convenience to you we may redirect your calls to your Live Transfer Phone Number. If payment is not made within ten (10) business days, Adapt Business Solutions will terminate your account. Adapt Business Solutions reserves the right to collect any and all amounts then due, plus any Late Charges accrued.

Subscriber may change the Service Plan at any time by notifying Adapt Business Solutions at info@adaptbs.com or +1 (800) 656-3068. The Plan change must be made at least one week prior the end of the current subscription cycle. If the Subscriber changes the Service Plan within one week of the end of the cycle, the current Service Plan will continue following month and change at the next subscription cycle. For example, if the Service Plan subscription is set to renew Friday, change by the previous Friday to prevent an additional month at the current plan.

5.3 Discounts, Offers, and Credits

Subscribers may be presented with discounts, offers, credits, and other promotions (collectively, “Discounts”) from time to time, which reduce the cost of Services. Discounts can be used only once per Subscriber. Unless explicitly stated otherwise in the terms of the Discount (e.g., a seasonal promotion), Discounts are for new (first-time) Subscribers only and may not be combined. In the event of multiple applicable Discounts, the Subscriber may choose which one to apply. Discounts may have expiration dates and are no longer valid past the date of expiration.

In addition, Discounts may be offered in conjunction with partners, affiliates, and other entities (collectively, "Partners"). Adapt Business Solutions reserves the right to revoke a Discount at any time for improper usage, including but not limited to: (i) applying a Discount for or from a Partner when the Subscriber is not associated with, or a customer of, that Partner; (ii) applying a Discount intended for another Subscriber, or (iii) distributing a Discount intended for single use.

5.4 Money-Back Guarantee

Adapt Business Solutions offers a Money-Back Guarantee to first-time subscribers of our virtual receptionist services. The Money-Back Guarantee offer is subject to the following terms:

1. Money-Back Guarantee is not available to prior Subscribers.
2. Subscriber must notify Adapt Business Solutions in writing via email to info@adaptbs.com of a Money-Back request within 14 days from Subscription Date. Only requests submitted by i.) the known account holder(s) or ii.) the partner reseller (de-facto account holder(s)) of the subscription may request exercising the Money-Back Guarantee on a subscription.
3. The Money-Back refund shall not exceed the first subscription payment.
4. Any overage charges incurred for calls beyond the service plan quota will be de ducted from the Money-Back refund at the corresponding overage rate.
5. The Money-Back Guarantee covers the first subscription payment, less any discounts applied prior to payment, as discounts applied through promo codes or other means may neither be converted back to cash nor credit for use on a future subscription.

6.    INFORMATION WE COLLECT AND OUR COMMITMENT TO CONFIDENTIALITY

1. Information Collected by Adapt Business Solutions

When you subscribe to the Services, our trained staff will work with you to determine how we can provide the most effective receptionist services to you by learning what types of calls you generally receive and how you would like each call handled. For each type of call, such as a potential client or solicitation, you decide what information we collect from the caller, if any, and how we will convey any desired information to you.

1. Confidentiality of Information Collected for You

All information collected by Adapt Business Solutions while providing the Services to you, including information received during Receptionist Calls, or provided for your subscription (“Subscriber Information”), is kept strictly confidential and is only shared with Adapt Business Solutions’ staff that needs the information to provide the Services to you and your authorized staff. The utmost confidentiality of the Subscriber Information is guaranteed, so we do not require any separate confidentiality agreements to provide our Services to you in a manner that maintains confidentiality.

1. Using, Storing, and Removing Your Subscriber Information

All Subscriber Information is jointly owned by Adapt Business Solutions and you. Adapt Business Solutions retains this joint ownership solely so that it has the right to store the information collected on its secure servers and use it to provide excellent Services to you, such as relaying messages to you through text and email, identifying spam callers and solicitations, and improving our Services. Adapt Business Solutions will use Subscriber Information for the sole purpose of providing the Services pursuant to the instructions that you provide, and under no circumstances will Adapt Business Solutions sell Subscriber Information or share it in any manner not specified in these Terms.

If we are required to share Subscriber Information by law, we will notify you promptly upon receiving such a request. We will work with you to keep the Subscriber Information confidential, if possible, but we will honor any applicable legal obligations regarding sharing the Subscriber Information.

7.    CANCELLATION OR TERMINATION OF THE SERVICES

1. By Subscriber

Subscriber may cancel the Services at any time by notifying Adapt Business Solutions at info@adaptbs.com or +1 (800) 656-3068. Services will continue until the end of the current subscription month. Adapt Business Solutions does not provide a refund for early cancellation of Services for any reason. Cancellation must be made at least one week prior the end of the current subscription cycle. If the Subscriber cancels within one week of the end of the cycle, they will be billed for the following month. For example, if the subscription is set to renew Friday, cancel by the previous Friday to prevent being billed for the following month.

b.   By Adapt Business Solutions

Adapt Business Solutions may cancel the Services in the following circumstances:

1. If Adapt Business Solutions has any reason whatsoever to believe that the Services are being used to contravene any law, the Services shall be immediately cancelled. Any such cancellation shall be at the sole discretion of Adapt Business Solutions and without refund or liability to Subscriber.
2. If Subscriber does not pay for the Services by the required due date, Adapt Business Solutions may cancel or suspend the Services immediately.
3. If Subscriber violates these Terms in any manner, Adapt Business Solutions may cancel or suspend the Services and will provide notice to Subscriber of the violation.

Adapt Business Solutions reserves the right to cancel the Services for any or no reason.

c.    After Termination or Cancellation

In the event that the Services are canceled or otherwise terminated, the Subscriber Identifier assigned to Subscriber may be immediately cancelled for use by Subscriber. At Adapt Business Solutions’ sole discretion, the Subscriber may be given the option to: i) keep the Subscriber Identifier as a useable phone line, or ii) Adapt Business Solutions may choose to forward incoming calls made to the Subscriber Identifier to Subscriber for 10 days.

Upon cancellation or termination of the Services, Adapt Business Solutions shall not be responsible or liable for the receipt or delivery of any messages intended for Subscriber through the Services or Subscriber Identifier.

d.   Annual / Semi-Annual plans

By signing up for the annual plan, you agree to a one-year commitment, prepaid and non-refundable. The annual discount is offered for that period commitment to our services for trusting us long-term with your business!

You may stop using your receptionist service at any time. However, we do not refund or prorate unused portions of a subscription. This means that if you stop forwarding your calls or close your account, you will retain access until the end of your subscription and can reactivate any time.

8.    RESTRICTIONS ON THE SERVICES

Subscriber is prohibited from any of the following when using the Platform or subscribing to the Services:

a.    Transmitting or causing to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful, or in any other way objectionable to others or illegal;

b.    Using the Services to “spam” or cause mischief to others;

c.    Using the Services in any way that causes, or may cause, damage to or impairment of the availability or accessibility of the Services, or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;

d.    Reproducing, distributing, modifying, creating derivative works of, republishing, downloading, storing, or transmitting any of the material on the Platform, except as it is created and owned by Subscriber;

e.    Using any device, software, or routine that interferes with the proper working of the Platform or Services;

f.     Attempting to aggregate, solicit, or otherwise recruit Adapt Business Solutions employees or contractors away from Adapt Business Solutions;

g.    Introducing any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful; or

h.    Otherwise attempt to interfere with the proper working of the Platform or Services.

9.    INTELLECTUAL PROPERTY

Adapt Business Solutions represents and warrants that it has the right to use, and is the sole owner of all right, title, and interest in and to, all intellectual property rights relating to: i) the voice-over IP and website technology platform underlying the Services (the “Application”), and ii) the Services, including all copyrights and all trademarks, service marks, and trade names associated with Adapt Business Solutions and the Services. Adapt Business Solutions represents and warrants that it has a license or rights to use any third-party components embedded in the Application. Adapt Business Solutions does not grant you any intellectual property rights in the Application or Services, and all rights not expressly granted in these Terms are reserved by Adapt Business Solutions.

10. USERS OUTSIDE THE UNITED STATES

The Platform and Services are controlled and operated from the United States and subject to its laws. If you choose to access the Platform or Services outside of the United States, you do so at your own risk and are responsible for complying with all applicable laws, rules, and regulations.

11. INDEMNIFICATION

You agree to indemnify Adapt Business Solutions and its directors, officers, employees, agents, successors, assigns, and affiliates from and against all third party claims, judgments, costs, liabilities, damages or expenses, including reasonable attorneys’ fees and costs, arising out of, resulting in any way from, or made by: i) a breach of any provision, representation, or warranty set forth in these Terms; ii) callers using Subscriber’s Subscriber Identifier as a result of actions of or failure to act by Subscriber; and iii) any content provided by Subscriber for its Online Profile or the Services.

Adapt Business Solutions will indemnify Subscriber and its directors, officers, employees, agents, successors, assigns, and affiliates from and against all third party claims, judgments, costs, liabilities, damages, or expenses, including reasonable attorneys’ fees and costs, arising out of or resulting in any way from i) Adapt Business Solutions’ breach of any provision, representation, or warranty set forth in these Terms; ii) claims made by callers due to the gross negligence or intentional misconduct of Adapt Business Solutions; or iii) any claim asserted by a third-party that the Services or Application infringes any of such third party’s patents or other intellectual property rights. The foregoing obligations in subparagraph (iii) do not apply with respect to content provided by Subscriber for its Online Profile.

12. EXCLUSION OF LIABILITY

Subscriber agrees and acknowledges that Adapt Business Solutions shall not be liable for any claims of any kind or nature whatsoever (including claims for negligence) that might arise directly or indirectly out of any act or omission, use, or misuse of any Services by Subscriber or for any delays, mistakes, or errors in conveying Subscriber Information to Subscriber by Adapt Business Solutions. To the extent this provision fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against Adapt Business Solutions in any way related to Subscriber’s use or misuse of Services or anything done or any delays, mistakes, or errors in conveying Subscriber Information to Subscriber by Adapt Business Solutions, then Subscriber indemnifies Adapt Business Solutions against any and all liabilities losses expenses and costs that might be suffered or incurred by Adapt Business Solutions as a direct or indirect consequence of any such claims being made.

13. DISCLAIMER OF WARRANTIES

THE APPLICATION AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND EXCEPT AS EXPLICITLY SET FORTH IN THIS AGREEMENT, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ACCURACY OF CONTENT. ADAPT BUSINESS SOLUTIONS MAKES NO WARRANTY OR REPRESENTATION THAT SUBSCRIBER’S USE OF THE APPLICATION OR SERVICES WILL MEET SUBSCRIBER’S REQUIREMENTS OR WILL BE UNINTERRUPTED OR ERROR-FREE.

WITHOUT LIMITING THE FOREGOING, NEITHER ADAPT BUSINESS SOLUTIONS NOR ANYONE ASSOCIATED WITH ADAPT BUSINESS SOLUTIONS REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, OR THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR THE SERVER THAT MAKES IT OR THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. LIMITATION ON LIABILITY

EXCEPT AS OTHERWISE EXPRESSLY STATED, IN NO EVENT WILL ADAPT BUSINESS SOLUTIONS BE LIABLE TO SUBSCRIBER OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, REGARDLESS OF THE BASIS OR NATURE OF THE CLAIM OR LEGAL THEORY, WHETHER IN TORT, CONTRACT OR OTHERWISE, RESULTING FROM THE SERVICES, ANY USE OF THE APPLICATION, OR ANYTHING PERTAINING TO THE TERMS, INCLUDING WITHOUT LIMITATION ANY LOSS OF GOODWILL, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF SUCH PARTY HAS EXPRESSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE AGGREGATE LIABILITY FOR ANY AND ALL OF SUBSCRIBER’S CLAIMS AGAINST ADAPT BUSINESS SOLUTIONS UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ARISING OUT OF OR RELATED TO SERVICES OR APPLICATION EXCEED THE AMOUNTS ACTUALLY PAID BY SUBSCRIBER TO ADAPT BUSINESS SOLUTIONS DURING THE 12 MONTHS PRIOR TO THE DATE A CLAIM IS MADE.

15. ASSIGNMENT

Adapt Business Solutions may assign, transfer, or sub-contract Adapt Business Solutions’ rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not assign, transfer, or sub-contract your rights and/or obligations under these Terms without Adapt Business Solutions’ prior written consent.

16. GOVERNING LAW/ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY.

The laws of the state of Virginia shall govern this Agreement without giving effect to conflict of laws principles. We agree that any dispute, claim, or disagreement between us shall be resolved exclusively by arbitration. Arbitration is a process in which persons with a dispute(s): (i) agree to submit their dispute(s) to a neutral third person (an “arbitrator”) for a decision; and (ii) waive their rights to file a lawsuit in court to resolve their dispute(s). Each party to the dispute(s) has an opportunity to present some evidence to the arbitrator. pre-arbitration discovery may be limited. Arbitration proceedings are private and less formal than court trials. The arbitrator will issue a final and binding decision resolving the dispute(s), which may be enforced as a court judgment. A court rarely overturns an arbitrator’s decision.

THEREFORE, YOU ACKNOWLEDGE AND AGREE AS FOLLOWS:

For purposes of this Arbitration Provision the words “dispute” and “disputes” are given the broadest possible meaning and include, without limitation (i) all claims, disputes, or controversies arising from or relating directly or indirectly to the signing of this Arbitration Provision, the validity and scope of this Arbitration Provision and any claim or attempt to set aside this Arbitration Provision; (ii) all federal or State law claims, disputes or controversies, arising from or relating directly or indirectly to this Agreement (including the Arbitration Provision), the information you gave us before entering into this Agreement, and/or any past agreement or agreements between you and us; (iii) all counterclaims, cross-claims and third-party claims; (iv) all common law claims, based upon contract, tort, fraud, or other intentional torts; (v) all claims based upon a violation of any state or federal statute or regulation; (vi) all claims asserted by us against you, including claims for money damages to collect any sum we claim you owe us; (vii) all claims asserted by you individually against us and/or any of our employees, agents, directors, officers, shareholders, managers, or affiliated entities (hereinafter collectively referred to as “related third parties”), including claims for money damages and/or equitable or injunctive relief; (viii) all claims asserted on your behalf by another person; and/or (ix) all claims asserted by you as a private attorney general, as a representative and member of a class of persons, or in any other representative capacity, against us and/or related third parties.

All disputes hereunder shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association in effect at the time of the dispute. The cost of the arbitration will be born equally by the parties. The arbitration award will be final and binding and may be enforced by any court in Virginia.

Only disputes involving you and Adapt Business Solutions may be addressed in the arbitration. This means that the arbitration may not address disputes involving other persons with disputes similar to the disputes between you and Adapt Business Solutions.

The arbitrator shall have the authority to award any legal or equitable remedy or relief that a court could order or grant under this agreement. All statutes of limitations that apply to any dispute shall apply to any arbitration between us. The Arbitrator will issue a decision or award in writing, briefly stating the essential findings of fact and conclusions of law.

Binding Effect. This Arbitration Provision is binding upon and benefits you, your respective heirs, successors, and assigns. The Arbitration Provision is binding upon and benefits us, our successors and assigns, and related third parties. The Arbitration Provision continues in full force and effect, even if your obligations have been prepaid, paid, or discharged through bankruptcy. The Arbitration Provision survives any termination, amendment, expiration, or performance of any transaction between you and us and continues in full force and effect unless you and we otherwise agree in writing.

Severability. If any portion of this Arbitration Provision is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Provision, unless the provision precluding the arbitrator from conducting a class arbitration as set forth above is deemed invalid or unenforceable, in which case this entire Arbitration Provision shall be deemed void.

17. WAIVER AND SEVERABILITY

No waiver by Adapt Business Solutions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Adapt Business Solutions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

18. ENTIRE AGREEMENT

Our Terms and Conditions and Privacy Policy constitute the sole and entire agreement between you and Adapt Business Solutions, Inc. with respect to the Platform and Adapt Business Solutions’ Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform and/or the Services.

19. YOUR COMMENTS & CONCERNS

All feedback, comments, requests for technical support, and other communications relating to the Platform or Services should be directed to: info@adaptbs.com.