You’ve just settled into your office with your regular cup of coffee and need to finish a report, respond to emails, and wrap up client deliverables by noon. And suddenly the phone starts ringing. Constantly. And your customer service email box begins to swell. 

What do you do? 

Well, if you’ve hired professional and courteous call virtual center staff, like those we provide at Adapt, you wouldn’t have to think about it. Because your phone calls would be routed to us, and your customers’ emails could be resolved in real time, leaving you time to finish your deadlines—and your much-needed cup of Joe. 

In fact, time is the key when it comes to reasons to hire external call center staff. Because having more time brings you benefits like the ability to make more money and have less stress. 

Here are five key ways our external call center or receptionist service can help your business. 

Increased client contact and intake. Not missing client calls or emails—because we expertly handle them—means your ability to do client intake increases. And with more clients getting their questions answered quickly, and then signing up for your services, your potential for more revenue grows. 

Increased customer loyalty. Remember: A whopping 95 percent of people said customer service is “very important” or “somewhat important” in their choice of a brand or loyalty to a brand, according to the 2019 State of Global Customer Service Report from Microsoft Dynamics 365. And 61 percent of respondents said they’d stopped doing business with a brand due to a poor customer service experience. Don’t encourage them to leave your business. When you direct your customers to a professional call center or receptionist service, and satisfy their inquiries, this can in turn encourage customer loyalty and, thereby, allow you the opportunity to maintain and even increase revenue. 

Payroll savings. If you’ve been considering hiring your own call center team, you know this in-house work can come with great costs, including wages for regular hours and time off, health and disability insurance, retirement contributions, taxes, and more. Meanwhile, hiring an external call center or receptionist means we take care of those costs, and you can save thousands of dollars. 

More time to focus on other tasks. This is especially key for smaller operations, and sole proprietors, but is a benefit for companies of all sizes. If you’re not spending time answering routine inquiries by phone, and instead leave that duty to a trusted service provider like Adapt, you’ll have more time to spend on business-critical needs like strategy, marketing, and project management. Plus, you don’t need to take time to manage our virtual staff as you would with an in-house team, because we take care of management for you. Which means you’ll have more time—yes, that word again—to communicate with clients about more layered business needs as needed. 

Higher productivity. Research shows multitasking takes a toll on productivity, the American Psychological Association confirms. So if you’re switching from business-critical tasks like project management to those focused on customer service, your productivity could be taking a hit. Which could affect your bottom line. That said, if you allow a trusted external provider like Adapt to take over your customer service duties, you can focus on doing a great job for more targeted tasks. And do so productively. 

Have questions? Or want to request our services? Feel free to contact us here. We look forward to being in touch.